Nowadays, everyone manages to find new ways to get in touch with a company – and it’s hard to keep up with them all! You don’t want to annoy anyone by not getting back to them, but there’s so much constant need for attention – how does anyone find the time to be present for every call, email, enquiry, chat, message etc.?
Facebook messenger is a great system for people to get in touch with you immediately – they may find your Facebook page from a post, or from seeing something shared or sent to them on Facebook and this allows them to quickly get in touch with you without having to leave Facebook or fill in an enquiry form.
It’s also useful to you, as you don’t need to set up a form and set where the email gets sent through to and worry over whether you ask the person to put in their name or not, as all information is provided from their Facebook profile.
It’s also great because you can set up auto-responders or ‘Instant Replies’ to appease people when you can’t get to them straight away. These are easy and quick to set up and can save you a lot of time worrying about getting back to messenger immediately. It may also save you a few customers who would otherwise have been turned off that you didn’t respond quickly to their question or concern – so it may even make you money!
You can set this up by going to your Facebook page, then click Inbox at the top and go to Automated Responses. Then under ‘Greet Customers’ you can click on ‘Instant Reply’ to turn this on. To change this, simply press Edit Message and change this to something more specific for your business/more personable and then save this.
That’s it! Maybe 5 minutes of work and you may save yourself lots of hassle and worry in the future, allowing you to get on with everything else in your job. It also helps the customer feel valued, and that their enquiry isn’t just being ignored. Just make sure to get back to their message as soon as you can, to answer their original enquiry.
This could save you from losing potential customers through Facebook, and gives you peace of mind that you don’t have to be present 24/7 on facebook..